We are dedicated to ensuring that your shopping experience with us is smooth and enjoyable, especially regarding shipping and delivery. Below are details about our shipping policy, which is designed to provide clarity and assistance throughout the delivery process.
Our Royal Mail Tracked 24 Hour Service Schedule
When you opt for our Royal Mail Tracked 24-hour service, your delivery schedule will be as follows, depending on the day and time you place your order:
| Order Day & Time | Delivery Day |
|---|---|
| Monday before 9am | Tuesday |
| Monday after 9 am | Wednesday |
| Tuesday before 9 am | Wednesday |
| Tuesday after 9 am | Thursday |
| Wednesday before 9 am | Thursday |
| Wednesday after 9 am | Friday |
| Thursday before 2 pm | Friday |
| Thursday after 2 pm | Tuesday |
| Friday, Saturday, or Sunday | Tuesday |
Processing Time
We typically process orders on the same day they are placed. It’s important to note that our processing time does not include weekends or holidays.
Shipping Rates and Methods
We offer various shipping options, including Standard and Expedited Shipping. Shipping rates are calculated based on the weight and destination of your order. You’ll see the available shipping options and their corresponding rates during checkout.
Please be aware that our 24- & 48-hour tracked services are not guaranteed; they represent the timeframe Royal Mail aims to deliver your order after it has been picked and dispatched.
Free Shipping
Enjoy free Standard Shipping on all orders over £50 within the United Kingdom. This option will automatically be available for orders meeting the minimum spend requirement during checkout.
Delivery Time
Delivery times vary based on the chosen shipping method and the destination. Standard Shipping usually takes 3-7 business days, while Expedited Shipping offers quicker delivery within 1-3 business days. Remember that delivery times can be influenced by external factors such as weather conditions, customs clearance, and carrier delays.
Order Tracking
Tracking information is available for orders with shipping methods that include tracking. If you choose a shipping option without tracking, we regret that we cannot provide tracking information.
Undeliverable Packages
If a package is undeliverable because of an incorrect shipping address or other issues, we will try to contact you to find out about it. If the package is returned to us, we will refund the purchase price of the product(s), excluding any shipping charges.
Lost or Damaged Packages
If your package is lost or damaged during shipping, please contact us immediately. We will liaise with the carrier to locate your package or file a claim for damage and then issue a replacement or refund.