At Go-Craft, we understand that sometimes things don't work out. That's why we offer a 14-day return policy. From the day you receive your item, you have 14 days to contact us and initiate a return if you need more.
To qualify for a return, the item must be in the condition you received it: unused and in its original packaging.
Would you be ready to start a return? Raise a ticket
Damages and Issues
We strive for perfection, but we know that sometimes issues can occur. When you get your order, please review it as soon as possible. If you discover any defects or damage, or if it's different from what you ordered, let us know immediately. We're here to help with any problems and ensure you're happy.
Exchanges
If you find something else you prefer, please return the original item. Once we've accepted your return, you can place a new order for your desired item.
Refunds
Here's how refunds work at Go-Craft:
After we receive and check your return, we'll update you on whether your refund has been approved.
If approved, the refund will be processed to your original payment method within 10 business days. However, your bank or credit card company might need extra time to post the refund to your account.
If it's been over 15 business days since we approved your return and you have yet to see your refund, please Raise a ticket
At Go-Craft, your satisfaction is our top priority. We're here to make the return process as smooth as possible.